FAQ

 

Is immediate cover available?
How much will it cost?
How can I pay for my policy?
How do I view the policy wording(s)?
How do I make a claim?
How do I change or cancel my policy?
What can I do if I’m not satisfied with Trailerinsurance.co.uk?

 

Q: Is immediate cover available?
A: Yes. You can obtain an immediate quotation, immediate cover and immediate delivery of your policy documentation by email by arranging your own cover online. Furthermore, if you would prefer to speak to a trailer insurance advisor in person we are also available by telephone during office hours (Mon to Fri, 9.00am to 5.30pm) by calling us on 0845 094 8255.

Q: How much will it cost?
A: In order to determine the cost of your yearly trailer insurance premium you will need to obtain a quotation from us. You can either arrange the quotation yourself by using our interactive only quotation facility or if you would prefer to speak to an insurance advisor in person you can call our office on 0845 094 8255. Each and every quotation is assessed on the individual details disclosed to us within the proposal/statement of fact.

Q: How can I pay for my policy?
A: Please refer to our ‘Payment Methods’ page for details.

Q: How do I view the policy wording(s)?
A: Please refer to our ‘Product’ page where a copy of the full trailer policy wording is available to download.

Q: How do I make a claim?
A: If you are unfortunate enough to suffer a loss and/or damage to your trailer please refer to your policy wording where the full claims procedure is disclosed. If you are unsure about any aspect of this you can contact us on 0845 094 8255 where we will be happy to reaffirm these details to you. Please have your policy number to hand when calling however note that all claims and incidents are fully handled by our experienced claims handling team.

Q: How do I change or cancel my policy?
A: You can request a change to your trailer insurance policy online by completing our ‘Changes to Existing Policies’ form. Alternatively you can write to us directly at:

Insurance Protector
Insurance Protector
Quay House
1st Floor
The Waterfront
Level Street
Brierley Hill
DY5 1XD.

or contact us directly by email at: business@insuranceprotector.co.uk

Please always remember to quote your policy number and full contact details on all correspondence.

Q: What can I do if I’m not satisfied with Trailerinsurance.co.uk?
A:If you are not wholly satisfied with the cover provided by your policy or the service provided by Trailerinsurance.co.uk you have the right to cancel your policy. Please refer to the back of your policy wording for further details of what to do if you are not satisfied by any aspect of your policy or by Trailerinsurance.co.uk.

You are covered by the Financial Services Compensation Scheme. You may be entitled to compensation from the scheme if we cannot meet our obligations. Further information about compensation scheme arrangements is available from the FSCS at http://www.fscs.org.uk