Frequently Asked Questions - FAQs

Yes. You can obtain an immediate quotation, immediate cover and immediate delivery of your policy documentation by email by arranging your own cover online. Furthermore, if you would prefer to speak to a trailer insurance advisor in person we are also available by telephone during office hours (mon to fri, 9.00am to 5.30pm) by calling us on 0800 6125 889.

In order to determine the cost of your yearly trailer insurance premium you will need to obtain a quotation from us. You can either arrange the quotation yourself by using our interactive only quotation facility or if you would prefer to speak to an insurance advisor in person you can call our office on 0800 6125 889. Each and every quotation is assessed on the individual details disclosed to us within the proposal/statement of fact.

Please refer to our ‘payment methods’ page for details.

Please refer to our ‘product’ page where a copy of the full trailer policy wording is available to download.

If you are unfortunate enough to suffer a loss and/or damage to your trailer please refer to your policy wording where the full claims procedure is disclosed. If you are unsure about any aspect of this you can contact us on 0800 6125 889 where we will be happy to reaffirm these details to you. Please have your policy number to hand when calling however note that all claims and incidents are fully handled by our experienced claims handling team.

You can request a change to your trailer insurance policy online by completing our ‘changes to existing policies’ form. Alternatively you can write to us directly at:

Insurance Protector, Dudley Court South, The Waterfront, Level Street, Brierley Hill, DY5 1XN.

Or contact us directly by email at: Please always remember to quote your policy number and full contact details on all correspondence.

If you are not wholly satisfied with the cover provided by your policy or the service provided by you have the right to cancel your policy.

Please refer to the back of your policy wording for further details of what to do if you are not satisfied by any aspect of your policy or by

You are covered by the financial services compensation scheme. You may be entitled to compensation from the scheme if we cannot meet our obligations. Further information about compensation scheme arrangements is available from the fscs at

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